Terms & Conditions

Last updated: 2 April 2026

Terms & Conditions

These Terms & Conditions (“Terms”) apply to all services provided by Plato Video Limited (“we”, “us”, “our”) to any client (“you”). By commissioning us, you agree to these Terms.

1. Company Information

Plato Video Limited
Registered in England & Wales
Company No. 10621513
Registered Office: Wilson House, 2 Lorne Park Road, Bournemouth, Dorset, BH1 1JN
Email: play@platovideo.co.uk

2. Nature of Engagement

Project work is typically agreed by email or written brief.
A project is confirmed when we have agreed:

  • Scope

  • Deliverables

  • Timelines

  • Fees (including any deposit if applicable)

You acknowledge that email confirmation constitutes a binding agreement.

3. Deposits & Payments

  • We may request a deposit (typically for projects over £2,000 or long‑duration work).

  • Deposits are non-refundable once pre‑production work begins.

  • Standard payment terms: 30 days from invoice unless otherwise agreed.

  • We reserve the right to charge late fees and reasonable costs of recovery for significantly overdue invoices (applied at our discretion and only where proportionate).

4. Revisions & Amendments

All projects include a reasonable number of revision rounds (unless otherwise agreed).
Additional revisions or changes to the agreed brief may incur extra charges at our discretion.

5. Cancellations / Rescheduling

You may reschedule by giving reasonable notice.
We do not generally charge cancellation fees, but:

  • non-recoverable expenses already incurred

  • third-party bookings

  • substantial prep work completed

…may be invoiced.

6. Filming Permissions & Client Obligations

It is your responsibility to obtain any required permissions for filming at locations, venues, or properties (including private premises, public spaces, or land owned by councils or other authorities), unless agreed otherwise.

If the required permissions are not obtained, we may be unable to film in certain locations or may be prevented from continuing production until the necessary permissions are in place.

(This clause relates to location/venue permissions and filming restrictions, not data protection.)

7. Production Risks & Delays

We will make every reasonable effort to meet agreed timelines.
However, delivery dates may be affected by factors beyond our control, including:

  • weather

  • illness

  • equipment failure

  • third‑party service outages (cloud platforms, ISPs, etc.)

  • client delays

  • We are not liable for losses arising from such delays.

8. Copyright, Raw Footage & Usage Rights

8.1 Copyright

We retain full copyright in all footage unless explicitly transferred in writing.

8.2 Final Deliverables

Upon full payment:

You receive a perpetual, non-exclusive licence to use the final delivered videos for your own business purposes (or for the purpose defined in the quote).

8.3 Raw Footage

Raw footage:

  • is not included in standard projects

  • can be licensed or transferred for an additional fee

  • once supplied, may be used by you however you wish

  • remains supplied “as is” with no warranty

8.4 Portfolio Use

We may use completed work in our showreel, website, and promotional materials unless:

  • you request confidentiality in writing, or

  • the project contains material not yet public (e.g., unreleased products, internal training content)

  • We take privacy seriously and will honour confidentiality where required.

9. Client-Provided Content

You confirm that any material you provide (logos, scripts, assets, music, etc.):

  • is owned by you or properly licensed

  • does not infringe any third‑party rights

  • You indemnify us against claims arising from content you supply.

10. Data Protection

We will handle personal data in line with our Privacy Policy.

However:

  • We are not responsible for long-term storage of personal data within raw footage.

  • You must inform us if your project includes sensitive data requiring special handling.

We cannot accept liability for data-related claims beyond what UK law requires (permitted by our insurance).

11. Limitation of Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any rights that cannot be excluded by law.

Otherwise, to the fullest extent permitted:

  • We are not liable for indirect, consequential, or financial losses (e.g., lost profits, loss of opportunity, reputational harm).

  • Our total liability for any project is limited to the fees paid for that project.

  • We do not accept liability where you have requested us to take on obligations beyond standard legal duties (e.g., warranties, guarantees, indemnities).

This aligns with our insurers’ requirements.

12. Use of Subcontractors

We may use trusted freelancers or subcontractors.
We remain responsible for the overall delivery of your project.

13. Website Use

All content on platovideo.co.uk is owned by us and must not be copied, republished or reused without permission.

14. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of its courts